Which of the Following Is a Guideline for Granting Claims

question 68

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

• A) Do not go into details of how you plan to resolve the situation.
• B) Specifically assign blame to someone in your organization by name.
• C) Start from the assumption that the information the customer provided is correct.
• D) Imply that the customer is at fault.

---

Definitions:

Agreement

A mutual understanding or arrangement between two or more parties outlining each party's rights and responsibilities.

Arbitration Ruling

An Arbitration Ruling is a binding decision made by an arbitrator or arbitration panel in a dispute resolution process outside of court.

Binding Arbitration Clause

A contract provision mandating that all disputes arising under the contract must be settled by arbitration.

Statute of Limitations

Laws that set the maximum time within which legal proceedings can be initiated after an event occurred which gives rise to the prosecution.