Which of the Following Is a Guideline for Granting Claims

question 120

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when the customer is at fault?

• A) Try to discourage future mistakes without insulting the customer.
• B) Always apologize, even when the customer is at fault.
• C) Start from the assumption that the information the customer provided is incorrect.
• D) Clearly point out that the customer is at fault.

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Definitions:

Developmental Outcome

Refers to the growth or progress in specific physical, emotional, or intellectual areas as an individual matures.

College Attendance

The act of enrolling and participating in an educational program at a college or university level.

First Generation College Students

Students who are the first in their family to attend a college or university, often facing unique challenges and opportunities in higher education.

Institutional Approach

A perspective or method that emphasizes the role and impact of established organizations and systems in society.