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TABLE 7-7 Online Customer Service Is a Key Element to Successful Online

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Short Answer

TABLE 7-7
Online customer service is a key element to successful online retailing. According to a marketing survey, 37.5% of online customers take advantage of the online customer service. Random samples of 200 customers are selected.
-Referring to Table 7-7, ________ % of the samples are likely to have less than 37.5% who take advantage of online customer service.


Definitions:

CPM/PERT

A combination of the critical path method and the program evaluation and review technique.

Project Management Tool

A software or system designed to assist in planning, organizing, and managing resources to achieve project goals and objectives.

After-Action Review

A structured review or debrief process for analyzing what happened, why it happened, and how it can be done better by the participants and those responsible for the project or event.

Control Process

A systematic effort to set performance standards, measure performance, and take corrective action as needed.

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