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TABLE 9-6 The Quality Control Engineer for a Furniture Manufacturer Is Interested

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TABLE 9-6
The quality control engineer for a furniture manufacturer is interested in the mean amount of force necessary to produce cracks in stressed oak furniture. She performs a two-tail test of the null hypothesis that the mean for the stressed oak furniture is 650. The calculated value of the Z test statistic is a positive number that leads to a p-value of 0.080 for the test.
-Referring to Table 9-6, if the test is performed with a level of significance of 0.10, the engineer can conclude that the mean amount of force necessary to produce cracks in stressed oak furniture is 650.

Differentiate between the roles of internal and external change agents in organizational change.
Comprehend the importance of diffusing change throughout the organization for successful implementation.
Understand the process and requirements of refreezing in organizational change.
Identify the significance of creating internal urgency for change.

Definitions:

Altruistic Intelligence

The cognitive and emotional capacity to understand and act in the interest of others' welfare, above one's own interests.

Stanford-Binet

An intelligence test that measures cognitive abilities across five factors, used to assess intellectual development and potential.

Wechsler

Refers to a series of standardized tests used to evaluate cognitive abilities and intellectual abilities, including the Wechsler Adult Intelligence Scale (WAIS).

Tacit Knowledge

Knowledge that is difficult to transfer to another person by writing it down or verbalizing it, often acquired through personal experience.

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