Britnee, Has Successfully Sold an Existing Client a New Line

question 55

Multiple Choice

Britnee, has successfully sold an existing client a new line of computers.She is considering making a follow-up visit to the client to make sure the product line is meeting the customer's expectations.Before making the call, which of the following questions should Britnee NOT consider?

• A)Who should she call to follow up with?
• B)Should she call everyone that was involved with the purchase?
• C)When should she call the client - in a month, a few weeks, a few days?
• D)What method should she use to contact the client - phone, in-person, Skype?
• E)Where should she consider meeting the client to make another sale?

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Definitions:

Return on Sales Ratio

A financial ratio that measures the efficiency of a company in generating operating profit from its revenue.

Net Sales

The revenue a company earns from sales after subtracting the costs of returns, allowances for any damaged or missing items, and discounts.

Net Income Before Taxes

The total earnings of a company before taxes have been deducted.

Gross Profit

The difference between revenues and the cost of goods sold before deducting overheads, taxes, interest, and depreciation.