Adam Has Successfully Completed His Follow-Up Call and Is About

question 56

Multiple Choice

Adam has successfully completed his follow-up call and is about to end the call; however, before he hangs up he wants to sell an add-on to the product he sold.What can Adam do to increase his chances of cross-selling successfully?

• A)Offer a time-sensitive incentive
• B)Set-up another meeting to discuss the add-on
• C)Briefly make a statement about the add-on
• D)Ask a question related to the add-on
• E)The follow-up call should only focus on the original purchase and not the add-on

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Definitions:

Business Sales

The total receipts from goods and services sold by businesses over a specific time period.

Partnerships

A legal and strategic arrangement where two or more parties agree to cooperate for mutual benefits.

Personal Income

The total amount of income earned by individuals and households in an economy before taxes and other deductions.

Liability

A financial obligation or debt that an individual or company owes to another entity, which must be settled over time.