Charles Is Visiting One of His Retail Customers

question 71

Multiple Choice

Charles is visiting one of his retail customers.During his visit, he suggests that the store's sales staff should mention to every customer that buys tires to have the tires balanced (an additional service that the retailer charges) .What would you call Charles' suggestion that may directly lead to better service and increased revenue for the retailer?

• A)aggressive sales approach
• B)the bundle sale package
• C)cross-selling
• D)assertiveness technique
• E)the SELL sequence

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Definitions:

Declined

Refers to a decrease or rejection in amount, quality, or intensity.

Maintenance Costs

Expenses associated with the upkeep and repair of equipment, buildings, or machinery to ensure their proper functioning and efficiency.

Operating Costs

Expenses associated with the day-to-day functioning of a business or project, not including the cost of goods sold.

Leasing Costs

The expenses associated with renting property or equipment, which may include monthly payments, maintenance fees, and other related charges.