A Salesperson Just Noticed He Lost an Important Client to the Competition.He

question 11

Multiple Choice

A salesperson just noticed he lost an important client to the competition.He decides to do all of the following: Visit the business to investigate, remain professional and friendly while engaging the lost client to determine why he lost the business.What behaviour is this salesperson demonstrating?

• A)always selling, no matter what
• B)being aggressive and pushy
• C)building a professional reputation
• D)cross-selling other products and services his company sells
• E)persevering

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Definitions:

Variance

A measure of the spread or dispersion of a set of data points, calculated as the average of the squared differences from the mean.

Goals

Objectives or desired outcomes that an individual or organization aims to achieve.

Random Variable

A variable linked to numerical outcomes produced by random effects.

Expected Number

The mean or average outcome of a random variable in a probability distribution.