Which of the Following Closing Techniques Can Be Used in Specific

question 73

Multiple Choice

Which of the following closing techniques can be used in specific (as opposed to common) situations?

• A)Alternative choice
• B)Probability
• C)Negotiation
• D)Summary-of-benefits
• E)Minor points

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Definitions:

Emotional Intelligence

The ability to understand, use, and manage one's own emotions positively to relieve stress, communicate effectively, empathize with others, and overcome challenges.

Conflict Management

The practice of identifying and handling conflicts sensibly, fairly, and efficiently.

Ethos

The characteristic spirit, moral values, or guiding beliefs of a person, community, or culture.