Ben Is Dealing with a Client Who Is Screaming About

question 38

Multiple Choice

Ben is dealing with a client who is screaming about the headphones he bought but cannot return them because of hygienic reasons.Ben has stayed quiet and is not taking the customer's screaming personally.Ben is currently dealing with which type of a difficult customer?

• A)Complainers
• B)Silent types
• C)Angry people
• D)Know-it-alls
• E)Indecisive prospects

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Definitions:

Reflective Analysis

The process of critically examining and evaluating one's thoughts and actions to learn from them.

Planning

The process of making plans for something, including setting goals, defining actions to achieve those goals, and mobilizing resources to execute the actions.

Situational Variable

External factors that can impact the outcome of a specific situation, affecting decision-making and behavior.

Enhancer

An agent or factor that increases or improves the quality, value, or extent of something.