Markus Works at a Call Centre for Sprint Long-Distance Service

question 110

Multiple Choice

Markus works at a call centre for Sprint long-distance service.If you want to change your long-distance carrier to Sprint, you can call him on the telephone, and he will sell you Sprint services and offer you a menu of "packages" to meet all your long-distance needs.What term best describes Markus role at Sprint?

• A)detail salesperson
• B)order desk clerk
• C)service salesperson
• D)wholesale salesperson
• E)order getter

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Definitions:

Selling And Administrative Expenses

Costs associated with sales and the general administration of a business, not directly tied to production.

Budgeting

Crafting a blueprint for your financial expenditure, highlighting anticipated monetary targets and the means to accomplish them.

Activity Variance

The difference between planned activity levels and actual activity levels, used in budgeting and variance analysis.

Employee Salaries

Fixed payments made regularly to employees for their work, regardless of hours worked.