Ted's Tire Store Sets Itself Apart from Competitors by the Extra

question 51

Multiple Choice

Ted's Tire Store sets itself apart from competitors by the extra attention it pays to its customers. To retain customer loyalty, it provides fast, courteous service in a clean, professional-looking environment. Ted's has used this strategy for over 40 years, expanding to 15 outlets. Ted's Tire Store uses a ________ macro strategy.

• A)supply chain excellence
• B)locational excellence
• C)product excellence
• D)diversification excellence
• E)customer excellence

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Definitions:

Open Innovation

A business model that encourages companies to utilize external as well as internal ideas and paths to market as they look to advance their technology or services.

Organizational Structures

The formal system of task and reporting relationships that controls, coordinates, and motivates employees so that they cooperate and work together to achieve an organization’s goals.

Idea-Generation

The process of creating, developing, and communicating new concepts or solutions.

Defying Orders

The act of refusing to obey direct instructions or commands from a superior or authority figure.