Ted's Tire Store Sets Itself Apart from Competitors by the Extra

question 51

Multiple Choice

Ted's Tire Store sets itself apart from competitors by the extra attention it pays to its customers. To retain customer loyalty, it provides fast, courteous service in a clean, professional-looking environment. Ted's has used this strategy for over 40 years, expanding to 15 outlets. Ted's Tire Store uses a ________ macro strategy.

• A)supply chain excellence
• B)locational excellence
• C)product excellence
• D)diversification excellence
• E)customer excellence

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Definitions:

Feeling of Ownership

A psychological state where individuals feel as if they have a stake or personal investment in a task or organization, leading to higher engagement and motivation.

Decision Acceptance

The process through which individuals or groups agree to follow or abide by a chosen course of action.

Experienced Managers

Individuals who have acquired knowledge and skills through extensive practical experience in managing organizations, teams, or projects.

Classifying a Problem

The process of identifying, analyzing, and organizing issues into categories for easier understanding and resolution.