Michaela Is an Organizational Expert

question 55

Multiple Choice

Michaela is an organizational expert. Whenever she works with a new client, she always invites the client to join her e-mail distribution list. In this marketing exchange, the client's e-mail address represents

• A)information.
• B)promotional capital.
• C)pricing data.
• D)value cocreation.
• E)services.

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Definitions:

Express Emotions

The act of conveying feelings, such as happiness, sadness, anger, etc., through words, facial expressions, body language, or other means.

Feel Emotions

The experience of complex psychological states that arise in response to internal or external events, involving physiological, cognitive, and behavioral reactions.

Catatonic Stupor

A symptom associated with schizophrenia in which a person becomes almost totally unresponsive to the environment, remaining motionless and silent for long stretches of time.

Silent

The state or quality of being quiet or without any sound.