In Training Service Providers, Service Quality Goals Should Be Generalized

question 24

True/False

In training service providers, service quality goals should be generalized to allow for the various needs of consumers.

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Definitions:

Emotional Flooding

A state where an individual feels overwhelmed by emotions to the point where it becomes difficult to think clearly or react rationally.

Genuineness

In therapeutic relationships, it refers to the therapist's ability to be authentic and transparent with their feelings and thoughts.

Unconditional Positive Regard

A therapeutic stance characterized by accepting and supporting clients without judgment, a core concept in person-centered therapy.

Conditions of Worth

Standards that individuals believe they must meet to earn positive regard and acceptance from others.