Procedural Fairness Pertains to a Customer's Perception of the Benefits

question 45

True/False

Procedural fairness pertains to a customer's perception of the benefits he or she received compared with the costs (inconvenience or loss).

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Definitions:

Guiding Principle

Fundamental norms, rules, or values that represent what is desirable and positive for a person, group, organization, or community, and help it in its decision making.

Solving Problems

The method of identifying answers to challenging or intricate problems.

Algorithm

A set of rules or procedures to be followed in calculations or problem-solving operations.

Step-By-Step Procedure

A detailed series of actions or instructions laid out in order to accomplish a specific task or process.