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Yum Yum Ice Cream Shoppe provides each employee with a clean, sharp-looking uniform. It also instructs employees to keep the work area neat, tidy, and uncluttered. Yum Yum Ice Cream Shoppe emphasizes ________ in the five service quality dimensions.
Operational Definition
A clear, concise detailed definition of a measure. The requirements for something to be defined for scientific study.
Independent Variable
The experimental factor that is manipulated; the variable whose effect is being studied.
Replication
The process of repeating a study or experiment to verify its findings under the same or similar conditions.
Operational Definitions
Specific descriptions of concepts involving the criteria or operations used to measure them, making abstract ideas measurable and testable.
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