Empowerment of Employees Helps Address the Delivery Gap Because

question 7

Multiple Choice

Empowerment of employees helps address the delivery gap because

• A)employees directly involved with the customer can respond effectively at the moment the problem occurs.
• B)customers appreciate feeling empowered.
• C)management then doesn't need to devote time and energy to resolving service delivery problems.
• D)employees spend less time resolving problems than managers would.
• E)it is best to resolve issues at the corporate level.

Understand the concept of duty of fair representation by unions.

Identify the legal obligations of employers towards employees, including the hiring process and wrongful dismissal.

Distinguish between an employee and an independent contractor and understand their respective rights and liabilities.

Analyze the impact of labor relations on societal and economic policies.

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Definitions:

Reliable

The quality of being consistently accurate and dependable, often used to describe data, methods, or instruments that yield similar results across repeated trials.

Valid

Refers to the extent to which a test measures what it claims to measure.

Unreliable Tests

Tests that fail to produce consistent results over time or across different conditions, questioning their dependability for accurate measurement.

Inaccurate Conclusions

These are conclusions that do not correctly follow from the data or premises, often due to flawed reasoning or misinterpretation of the data.