US Bank Uses a Complex Polling System Coupled with a Customer

question 40

Multiple Choice

US Bank uses a complex polling system coupled with a customer response measurement system to assess consumers' responses to new products and services. US Bank is using a(n) ________ program to improve service quality and service offerings.

• A)quality gap analysis
• B)empowerment
• C)zone of tolerance
• D)standards analysis
• E)voice-of-customer

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Definitions:

Optic Nerve

A nerve located in the skull that is essential for transferring visual signals from the retina to the brain.

Synapse

The junction between the axon tip of the sending neuron and the dendrite or cell body of the receiving neuron. The tiny gap at this junction is called the synaptic gap or synaptic cleft.

Visual Cortex

The part of the brain responsible for processing visual information, located in the occipital lobe.

Color Receptors

Specialized types of cells in the eyes, primarily cones, that respond to and process color.