An Excellent, Inexpensive, and Readily Accessible Method for Assessing Customers

question 85

Multiple Choice

An excellent, inexpensive, and readily accessible method for assessing customers' service expectations is

• A)customer complaints.
• B)syndicated data services.
• C)employee empowerment programs.
• D)distributive fairness analysis.
• E)management by objective programs.

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Definitions:

Practice Cleanliness

The habit or practice of maintaining cleanliness and hygiene in personal and communal spaces to promote health and prevent disease.

Mirror Neurons

Neurons that fire both when an individual acts and when the individual observes the same action performed by another, thought to be the basis of empathy and learning by imitation.

Frown

A frown is a facial expression characterized by a furrowing of one's eyebrows and a downward turn of the mouth, typically indicating disapproval, sadness, or concentration.

Overimitation

The action of imitating behaviors excessively, often observed in children who replicate adults' actions even when they are unnecessary for achieving a goal.