What Is the Problem Associated with Service Quality Standards Such

question 66

Multiple Choice

What is the problem associated with service quality standards such as "be nice" or "do what the customers want"?

• A)They create low expectations.
• B)They are not specific.
• C)They do not allow for the voice-of-customer process.
• D)Most employees are unwilling to do what customers want.
• E)They create a delivery gap.

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