All of the Following Are Recommended Strategies for Service Recovery

question 128

Multiple Choice

All of the following are recommended strategies for service recovery except

• A)listening to the customer.
• B)finding a fair solution.
• C)resolving problems quickly.
• D)silencing an irate customer.
• E)following procedural fairness when solving problems.

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Definitions:

Bar Chart

A graphical representation using bars to show comparisons among categories or variables.

Sales Revenues

The income received from selling goods or services over a period of time before any costs or expenses are deducted.

Points of Difference

Unique attributes or benefits of a product or brand that set it apart from competitors in the eyes of customers.

High-Quality

The standard of something as measured against other things of a similar kind; the degree of excellence of something.