Debbie Spoke to the Customer Service Representative at Sprint Cellular

question 129

Essay

Debbie spoke to the customer service representative at Sprint Cellular and was told her text messages would be unlimited on her plan. However, when she got her bill, she had been charged extra for text messages. She called the company and was told that since she didn't record the conversation, they couldn't verify what she was told and she'd have to pay the bill. Explain which service gap(s)occurred in this instance.

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Definitions:

Physical Abuse

The infliction of bodily harm upon another person through forceful actions, including hitting, beating, or burning.

Emotional Balance

A state of well-being where an individual is able to manage their emotions and remain calm and clear-headed in various situations.

Child-rearing Practices

The methods and strategies used by parents and caregivers to raise and educate children.

Separation Anxiety

A disorder characterized by excessive fear or anxiety about separation from home or an attachment figure.