In the Marketing of Services, Empowerment Means Allowing Employees to Make

question 53

True/False

In the marketing of services, empowerment means allowing employees to make decisions about how service is provided to customers.

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Definitions:

Personal

Relating to or affecting a particular person rather than anyone else, or belonging or relating to a single or specific individual rather than a group or an organization.

Lateral

Pertaining to or situated at the side, often used in reference to horizontal movements or relationships within organizations.

Cultural Differences

The variations in the practices, customs, and behaviors of different societies or cultures.

Language Barriers

Communication obstacles that arise due to differences in language, affecting understanding and interaction between individuals.