Procedural Fairness Pertains to a Customer's Perception of the Benefits

question 45

True/False

Procedural fairness pertains to a customer's perception of the benefits he or she received compared with the costs (inconvenience or loss).

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Definitions:

Problem Solving

The process of identifying solutions to specific challenges or obstacles.

Interpersonal Relationships

Connections or associations between two or more people that may vary in duration and significance.

Emotional Self-awareness

The ability to recognize and understand one's own emotions and their effects on thoughts and behavior.

Self-regard

A psychological term that describes a person's overall subjective emotional evaluation of their own worth.