Bryan Has Been Directed by His Boss to Determine If

question 140

Multiple Choice

Bryan has been directed by his boss to determine if the company is meeting customers' service quality expectations. One of Bryan's problems is that services are ________, making evaluation of service quality difficult.

• A)quantifiable
• B)substantial
• C)unequally distributed
• D)intangible
• E)indefinable

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Definitions:

Department Managers

Individuals responsible for overseeing the operations, personnel, and budget of a specific department within an organization.

Punitive Purpose

Actions or penalties intended to punish an individual or entity, often used in legal and disciplinary contexts to deter undesirable behavior.

Minimum Standards

The least or lowest level of quality, performance, or achievement that is considered acceptable.

Childhood Trauma

Psychological distress occurring in a person due to adverse childhood experiences.