The Service Dimension Called ________ Refers to the Ability of the Firm's

question 62

Multiple Choice

The service dimension called ________ refers to the ability of the firm's employees to convey trust and confidence.

• A)assurance
• B)reliability
• C)responsiveness
• D)empathy
• E)tangibles

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Definitions:

Avoidant Children

Refer to individuals who exhibit a pattern of detachment and withdrawal in social situations, often due to discomfort or fear of rejection.

Extraversion

A personality trait characterized by outgoingness, high energy, and positive emotions; one of the dimensions in various models of personality.

Integrity Tests

Psychological assessments used by employers to evaluate an applicant's honesty, trustworthiness, and reliability.

Emotional Stability

A personality trait that involves the ability to remain calm and balanced, even in stressful situations.