Michael Was Complaining to Another Member of the House Painting

question 96

Multiple Choice

Michael was complaining to another member of the house painting crew, "I don't know how they expect me to do an adequate job. The ladder is too short, the paintbrushes are old, and the paint we use is watered down and doesn't stick." Michael's company lacks the ________ workers need to be able to do a good job.

• A)maintenance schedule
• B)instrumental support
• C)emotional support
• D)service infrastructure
• E)customer expectation mechanisms

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Definitions:

Positive Reinforcer

An event or stimulus that, when presented after a behavior, increases the likelihood of that behavior being repeated.

Sticker

A piece of printed paper, plastic, or other material with pressure sensitive adhesive on one side, used for attaching to surfaces for decoration, identification, or other purposes.

Successive Approximations

A process in behaviorism used for training where behaviors are broken down into simple steps and reinforced until the desired behavior is achieved.

Toilet Training

The process of teaching a young child to use the toilet for urination and defecation.