Service Employees at the Airlines' Flight Cancellation Desks Frequently Encounter

question 64

Multiple Choice

Service employees at the airlines' flight cancellation desks frequently encounter travelers who get emotional about canceled or delayed flights. The first thing these employees should do is to

• A)listen to the customer.
• B)contact a supervisor.
• C)estimate the damage.
• D)provide a fair solution.
• E)resolve the problem quickly.

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Definitions:

Psychotic Behavior

It refers to patterns of thought and behavior that are markedly out of touch with reality, often including delusions and hallucinations.

Psychoanalytic Therapy

A therapeutic approach developed by Sigmund Freud, aiming to explore unconscious conflicts and motivations to treat psychological disorders.

Personality

A person's unique patterns of thoughts, feelings, and behaviors that persist over time and across situations.

East Asia

A geographical region that includes countries such as China, Japan, Korea, and Taiwan, known for its rich cultural heritage and economic significance.