A Restaurant Chain Is Working on Improving the Quality of Its

question 48

Multiple Choice

A restaurant chain is working on improving the quality of its food and service. To track its progress, it recruits customers who agree to respond to customer satisfaction surveys once every three months over the next two years. What kind of data is the restaurant chain collecting?

• A)panel data
• B)internal secondary data
• C)focus group data
• D)external secondary data
• E)scanner data

---

Definitions:

Cultural Rules

The implicit and explicit norms, values, and expectations that govern behaviors within a specific culture or societal group.

Assertiveness Training

A therapeutic approach designed to help individuals confidently express their needs, desires, and boundaries in a respectful and effective manner.

Empower Clients

The practice of helping clients gain the confidence, resources, and skills needed to control their own lives and advocate for themselves.

Principle of Authenticity

A guideline suggesting that being genuine and honest with oneself and others is crucial for personal growth and relationships.