In Order to Keep the Goodwill of the Receiver, a Refusal

question 20

True/False

In order to keep the goodwill of the receiver, a refusal in a bad-news letter should be put at the end of the letter.

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Definitions:

Latent Learning

The process of learning that occurs without any immediate or apparent reinforcement, which becomes apparent only when there is a reason to demonstrate it.

Unconditioned Stimulus

In classical conditioning, a stimulus that naturally and automatically triggers a response without any prior learning.

Conditioned Stimulus

A previously neutral stimulus that, after becoming associated with an unconditioned stimulus, eventually comes to trigger a conditioned response.

Acquisition

The initial learning of the connection between the unconditioned stimulus and the conditioned stimulus when these two stimuli are paired.