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Human Relations
The study and management of how people interact within groups, particularly in a work setting, aiming to improve job satisfaction and productivity.
Personal Development
Activities that improve awareness, talents, and potential, contributing to building human capital and employability.
Organizational Objectives
The specific, measurable goals that an organization aims to achieve to fulfill its mission and advance its strategic plan.
Total Quality Management (TQM)
An organization-wide approach aiming at continuous improvement of all processes, products, services, and culture to achieve long-term success through customer satisfaction.
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