In Order to Soften the Bad News

question 46

Multiple Choice

In order to soften the bad news,

• A) you need to give valid reasons for the refusal.
• B) you need to detract from the bad news and make some indirect or irrelevant points.
• C) you should use humour.
• D) use some friendly expressions.

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Definitions:

Natural Talents

Innate abilities or aptitudes that an individual possesses, which can be enhanced with practice and dedication.

Persistence

The continued effort to do or achieve something despite difficulties, failure, or opposition.

Competencies

A combination of skills, knowledge, and abilities that are required to perform a job effectively.

Role Perceptions

An individual's view of how they are supposed to act in a given context or situation.