Customer Satisfaction Occurs When Organisations

question 41

Multiple Choice

Customer satisfaction occurs when organisations

• A) build customer engagement around the customers' needs and expectations.
• B) identify customers' needs and expectations.
• C) meet the needs and expectations of customers.
• D) improve the customer value package.

---

Definitions:

Public Institutions

Organizations or establishments funded and operated by the government, serving the public interest.

Mentally Ill

Refers to individuals suffering from mental health disorders that affect their mood, thinking, and behavior.

Population of Free Blacks

The demographic of African Americans who were not enslaved, especially significant before the Civil War in the 19th century United States.

Irish Immigrants

Individuals from Ireland who migrated to another country, especially to the United States during the 19th and early 20th centuries, often due to famine, economic hardships, and political unrest.