To Optimise a Customer's Satisfaction with Your Organisation, It Is

question 42

Multiple Choice

To optimise a customer's satisfaction with your organisation, it is necessary to

• A) provide a luxurious ambience or business environment.
• B) tell them that they are dealing with the best company.
• C) focus primarily on before-sales service.
• D) make sure that everything you do is aimed at ensuring they have a positive experience.

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Definitions:

Role Ambiguity

A situation in which an individual's role within an organization is unclear, leading to confusion and potentially stress.

Job Demands

The physical, psychological, social, or organizational aspects of a job that require sustained physical and/or psychological effort or skills and are therefore associated with certain physiological and/or psychological costs.

Social Relations

The networks and interactions between individuals or groups, including social structures, institutions, and societal norms.

Persistence

The quality of continuing steadily despite problems or difficulties.