When a Product or Service Is Considered, a Good Experience

question 50

Multiple Choice

When a product or service is considered, a good experience occurs when

• A) the product or service meets or exceeds industry benchmark specifications.
• B) product quality and customer service are brought together.
• C) the product or service meets all organisational expectations.
• D) the product or service meets all international standards organisation (ISO) benchmarks.

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Definitions:

General Adaptation Syndrome

An abstract structure illustrating the body's immediate and extended responses to stress, which are categorized into three parts: alarm, resistance, and exhaustion.

Physical Response

The bodily reaction to stimuli, encompassing everything from reflexes to complex responses like the fight or flight reaction.

Stressor

Any event, situation, or stimulus that causes stress or a physiological response to challenge or threat.

Varied Diet

A diet that includes a wide range of different foods to ensure intake of an assortment of nutrients necessary for good health.