The Series of Contacts or Dealings a Customer Has When

question 49

True/False

The series of contacts or dealings a customer has when interacting with an organisation is the customer journey.

---

Definitions:

Shared Vocabularies

A set of commonly agreed upon terms and definitions used within a particular community, organization, or group to ensure clear and effective communication.

Questionnaires

A set of questions designed for gathering information from respondents, for research or assessment purposes.

Web Searching Tools

Software applications or online services that help users find information on the internet through keywords or phrases.

Electronic Personal Agents

Software programs designed to assist users in completing tasks, managing schedules, or providing information through user interactions.