Provision of 'Desired Service' Increases Satisfaction But, in the Long

question 27

True/False

Provision of 'desired service' increases satisfaction but, in the long run, customers may become used to it and consider it 'expected service'.

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Definitions:

Bill Of Exchange

A written, unconditional order by one party to another, demanding the payment of a specified sum of money.

Bullion

Precious metal in the form of bars or ingots, primarily gold or silver, traded on commodity markets.

London Noon

Refers to the time in London when certain financial rates, like the gold fixing, are traditionally set, influencing various economic sectors globally.

Gold Spot Price

The current market price at which gold can be bought or sold for immediate delivery.