Customer Satisfaction Is Really About

question 26

Multiple Choice

Customer satisfaction is really about

• A) preparation, presentation and follow-up from product and service providers to reduce complaints.
• B) collecting customer engagement data and then setting and maintaining minimum standards to reduce complaints.
• C) listening to your customers and then telling them what they want to hear.
• D) building an experience that meets or exceeds a customer's needs and expectations.

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Definitions:

Increase Production

A situation where a company or country grows its capability to produce goods or services, often in response to higher demand or improved efficiency.

Marginal Costs

The additional cost incurred from producing one more unit of a good or service.

Aggregate Supply Curve

The aggregate supply curve represents the total output of goods and services that firms in an economy are willing and able to produce at different price levels, holding all else constant.

Output Increases

A rise in the quantity of goods or services produced by an economy or firm over a specific period.