Organisations Focusing on Customer Experience View Technology as the Main

question 15

True/False

Organisations focusing on customer experience view technology as the main product to deliver service to customers.

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Definitions:

Morpheme

The smallest grammatical unit in a language, carrying semantic meaning.

Phoneme

The smallest unit of sound in a language that can distinguish between meanings of words.

Syntactical Unit

A grouping of words that forms a coherent part of a sentence according to the rules of syntax, such as a phrase or clause.

Cognitive Revolution

A shift in psychology in the 1950s to 1960s focusing on the study of mental processes such as thinking, memory, and problem-solving.