If a Customer Is Upset and Communicates in Outbursts, It

question 17

True/False

If a customer is upset and communicates in outbursts, it is acceptable for a customer service representative to react emotionally.

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Definitions:

Genetic Information

Data regarding an organism's genes, their functions, and their influence on physical and behavioral characteristics, derived from DNA analysis.

Breeding Populations

Groups of organisms that are selected and mated to perpetuate certain genetic traits or to increase the genetic diversity of offspring.

Isolating Factors

Conditions or barriers that inhibit the interaction, interbreeding, or cultural exchange between populations, leading to differentiation or speciation in biology, or cultural divergence.

Adaptive Function

Refers to the way behaviors or traits contribute to an organism's survival and reproductive success in its environment.