The Perception of an Organisation Held by Customers Is Most

question 18

Multiple Choice

The perception of an organisation held by customers is most immediately impacted by

• A) the way front-line staff behave.
• B) the way in which an organisation treats its own staff.
• C) the way complaints are managed.
• D) the way customer expectations are met.

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Definitions:

Hibernate Mode

Hibernate mode is a power-saving state designed for computers, which saves the current state of the computer to the hard disk before turning off, allowing for a faster restart.

Sleep Mode

A low-power state for electronic devices where functions are suspended to save energy, but can quickly resume to full operation when needed.

RAID Types

Various configurations (types) of Redundant Array of Independent Disks (RAID) that offer different balances of performance, reliability, and capacity.