Discuss Ways an Organisation Can Listen to Its Customers

question 24

Essay

Discuss ways an organisation can listen to its customers. What are the implications for organisations in offering a number of communication channels through which their customers can interact with front-line staff?

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Definitions:

BMI

Body Mass Index (BMI) is a numerical computation based on height and weight which is often utilized to categorize underweight, normal weight, overweight, and obesity in adults.

Depressed

A state characterized by feelings of severe despondency and dejection, often encompassing both physical and psychological aspects.

Obese

A medical condition characterized by excessive body fat accumulation, which poses a risk to health, often defined by a Body Mass Index (BMI) of 30 or higher.

Malnourished

A condition where an individual doesn't receive adequate nutrients for proper health and growth, often due to insufficient or unbalanced food intake.