The Use of Effective Communication Skills in Customer Service Is

question 25

Multiple Choice

The use of effective communication skills in customer service is critical because

• A) such skills are 'best practice' and required in a global trading environment.
• B) they allow the real needs of the customers to be addressed.
• C) customers expect special treatment.
• D) the organisation pays for staff to have such skills.

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Definitions:

Art Criticism

The analysis and evaluation of art works, discussing their meanings, merits, and contexts, often according to aesthetic principles.

Naturalism

An artistic and literary movement aiming to recreate a realistic depiction of reality, focusing on everyday life and nature with meticulous attention to detail.

Jean-Baptiste-Siméon Chardin

A renowned 18th-century French painter known for his still-life artworks and domestic scenes, emphasizing realism and texture.

History Paintings

History paintings are artworks depicting scenes of historical, mythological, or biblical narratives, valuing them as the highest form of art in many artistic traditions.