Who Benefits from Open and Probing Questions That Ask for Facts

question 31

Multiple Choice

Who benefits from open and probing questions that ask for facts from a customer with a complaint?

• A) The customer
• B) The organisation
• C) The customer and the organisation
• D) None of the above

---

Definitions:

Parliamentary Supremacy

The principle that Parliament has the supreme authority to make or repeal any law.

Confederation

The process that united the British colonies in North America as the Dominion of Canada in 1867.

Federal Jurisdiction

The legal authority of federal or national government bodies to legislate and adjudicate matters, as distinguished from state or local jurisdictions.

Personal Freedoms

The rights and liberties that allow individuals to express themselves, live without government interference, and make personal choices.