To Create a Positive Impression and Foster Goodwill Towards an Organisation

question 22

Multiple Choice

To create a positive impression and foster goodwill towards an organisation, staff need to

• A) acknowledge and greet customers appropriately.
• B) listen to customers' expressions of their needs with respect.
• C) know their product and the service they are delivering.
• D) All of the above

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Definitions:

First-in

A term often used in inventory management that refers to goods sold or used in the same order as they were bought or produced.

Materials

The unprocessed materials and parts employed in goods manufacturing.

Equivalent Units

A method used in cost accounting to express the amount of work done on incomplete units in terms of fully completed units.

First-in

A term indicating the prioritization or usage of resources, often in the context of inventory management.