If a Customer Is Upset and Communicates in Outbursts, It

question 17

True/False

If a customer is upset and communicates in outbursts, it is acceptable for a customer service representative to react emotionally.

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Definitions:

Legal Costs

Refers to the expenses associated with legal services, including lawyer fees, court fees, and any other expenditures incurred during the legal process.

Limbic System

A complex system of nerves and networks in the brain, involved in emotions, behavior, and long-term memory.

Frontal Lobe

The area of the brain located in the front part of the head, involved in executive functions such as reasoning, planning, problem-solving, and control of movement and emotions.

Postconventional Morality

The stage of moral development characterized by an individual's reasoning based on personal principles of justice and rights.