'I Can Imagine How Upsetting That Must Have Been' Is

question 13

Multiple Choice

'I can imagine how upsetting that must have been' is a way to:

• A) create empathy by reflecting and mirroring.
• B) set aside one's own points and feelings.
• C) actively listen.
• D) challenge and encourage the parties in a conflict.

---

Definitions:

Specific Tasks

Distinct activities or assignments that are designed to achieve a particular objective within a set timeframe.

Situational Contingencies

Refers to external or internal factors that influence the effectiveness of management strategies and decision-making processes.

Organizational Design

The process of structuring an organization in a way that facilitates achieving its goals effectively and efficiently.

Formal Authority

The right bestowed upon an individual or unit to make decisions, command obedience, and enforce rules within an organization's hierarchy.