Who Benefits from Open and Probing Questions That Ask for Facts

question 31

Multiple Choice

Who benefits from open and probing questions that ask for facts from a customer with a complaint?

• A) The customer
• B) The organisation
• C) The customer and the organisation
• D) None of the above

---

Definitions:

Buying Patterns

The habitual or typical behaviors and preferences of consumers when making purchasing decisions.

Diversity

The inclusion of individuals representing more than one national origin, color, religion, socioeconomic stratum, sexual orientation, etc., in a group or organization.

Problem Recognition

The first step in the consumer decision-making process, where the consumer identifies a need or problem that requires a solution.

Skin Protection

Measures or products designed to protect the skin from harmful elements, such as UV rays, chemicals, and abrasions.