Who Benefits from Open and Probing Questions That Ask for Facts

question 31

Multiple Choice

Who benefits from open and probing questions that ask for facts from a customer with a complaint?

• A) The customer
• B) The organisation
• C) The customer and the organisation
• D) None of the above

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Definitions:

Relevant Labor Market

The geographical area and job sector from which an employer can reasonably recruit employees or the area from which an employer actually recruits.

Benchmark Jobs

Positions that are used as a standard or reference to compare the level of job content, job worth, and pay across different jobs within an organization or industry.

Market Rate

The average or standard cost for goods or services in a specific market, often used as a benchmark for setting prices or wages.

Excellent Benefits

Refers to superior or highly favorable employment benefits, such as health insurance, retirement plans, and paid leave, offered to employees.