Elizabeth Is at an Amusement Park with Her Eight Grandchildren

question 29

Multiple Choice

Elizabeth is at an amusement park with her eight grandchildren ages 1 1/2 to 13. She rented a specific cabana by their favorite water park ride and the locker rooms for ease of access to the changing station. Unfortunately, an employee rented out that cabana to another guest who showed up that day. The only other cabana was away from the locker rooms, but offered more shade. Elizabeth was not happy. Later that day, as the children were eating lunch in the cabana a squirrel aggravated a bee's nest right next to the cabana, and Elizabeth and all her grandchildren were stung multiple times. Which of the following would be an equitable recovery strategy for this service failure?

• A) no charge for the cabana, and free lunch
• B) no charge for the cabana, free dinner, free snack
• C) no charge for anything else that day, free tickets for another day
• D) no charge and a refund for that day, no cabana charge that day, free ice cream for the kids on the way out, free VIP tickets with fast passes for another day at the park, free cabana rental, 5 free games per child and passes to see the characters, and more

---

Definitions:

Instinctive Behavior

Instinctive behavior is an innate, unlearned response pattern exhibited by an organism when presented with certain stimuli.

Epinephrine

A hormone and neurotransmitter also known as adrenaline, involved in the body's fight-or-flight response.

Vasopressin

A hormone produced by the hypothalamus and stored in the pituitary gland that regulates water balance in the body by reducing urine production; also known as antidiuretic hormone.

Prolactin

A hormone produced by the anterior pituitary gland that stimulates milk production after childbirth.